Refund Policy

We have a 7days return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at diystencil@gmail.com. If your return is accepted, please resend to the given address. ( Return shipping cost will be coved by buyer)

You can always contact us for any return question at diystencil@gmail.com.

 Shipments with " Delivered" Scan from carriers do not qualify for a loss claim .

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Silicone Mold broke after Use

Always follow the instructions for the Epoxy Resin product you use as it varies greatly from brand to brand. If you use fire torch to get rid of bubbles, will be completely own your own risk any damages would not be covered.

We only exchange the product if it has arrived broken - after use tear, cuts, and other damages are not covered. Please use the molds carefully using our guide below.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.