FAQ

How is Silicone Molds shipped ( NEW)

Silicone molds are shipped by the following method

* All products are ready to ship from Canada Ontario.

-USA - USPS
-Canada- Canada Post Letter Mail / Track shipping ( Both option available )
-Any Other Country - APC

Benefits :
-Secure with tracking 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Silicone Mold broke after Use

Always follow the instructions for the Epoxy Resin product you use as it varies greatly from brand to brand. If you use fire torch to get rid of bubbles, will be completely own your own risk any damages would not be covered.

We only exchange the product if it has arrived broken - after use tear, cuts, and other damages are not covered. Please use the molds carefully using our guide below.

If you have any questions please don't hesitate to contact me before use.

Silicone Mold Care Guide

1. Store your silicone molds in a single, flat layer. Storing them in a pile may cause them to bend and warp. Once a silicone mold is warped, it cannot be undone. Hint: To create more storage space, use a piece of cardboard on top of a layer of molds to create a new storage layer. Be sure to evenly distribute the molds on the next layer.

2. Use a mold release! Mold releases make it easier to get castings out and prolong the life of your mold. Here are three reasons why I always use a mold release.

3. Store your silicone molds cool, dry area, out of direct sunlight. Excessive heat can cause the molds to warp or breakdown.

4. Clorox wipes works great for cleaning the molds!

 

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❤️ Disclaimer 1: Shipments with " Delivered" Scan from carriers do not qualify for a loss claim and will not be covered by us. Only if the product is lost or damaged in trasit is covered  ( unsued products)

Postal services are processing and delivering heavy parcel volumes due to covid. Customers may experience delays mention days at checkout are standard time frames as per the shipping company.

**No refunds will be issued in case of delays by postal service up to 25 business days ** in current situation all postal service has suspended on time delivery guarantees.

Non track shipping has no tracking / no Insurance - please order track shipping if you like tracking and insurance for the same.